Apple to Enhance Repair Services by Offering Support for Used Genuine Parts

New parts calibration process will begin this fall; Activation Lock to limit use of parts from lost or stolen devices

Apple to Introduce Used Parts in Repair Process

Apple has announced a significant enhancement to its repair processes, allowing customers and independent repair providers to utilize used Apple parts in repairs. This initiative, set to commence with select iPhone models in the fall, aims to maintain user privacy, security, and safety while providing more repair options, prolonging product lifespan, and reducing environmental impact.

Key Points:

• Enhanced Repair Experience: John Ternus, Apple’s senior vice president of Hardware Engineering, emphasizes Apple’s commitment to delivering exceptional customer experiences while prioritizing environmental sustainability and product longevity.
• Innovation in Repair: Apple’s teams have dedicated efforts over the past two years to innovate product design and manufacturing, ensuring that repairs with used Apple parts meet safety, security, and privacy standards.
• Calibration and Compatibility: Used genuine Apple parts will benefit from full functionality and security, similar to new genuine Apple parts. Calibration for these parts, including biometric sensors for Face ID or Touch ID, will occur on the device after installation, enhancing repair efficiency and effectiveness.
• Activation Lock Feature: To deter stolen iPhones from being disassembled for parts, Apple will extend its Activation Lock feature to iPhone parts. This feature restricts calibration capabilities for parts obtained from devices with Activation Lock or Lost Mode enabled, enhancing device security.
• Parts and Service History Transparency: Apple aims to ensure transparency regarding device repair and part usage. With the Parts and Service History feature, users can access information about their device’s repair history, including whether a part is new or used genuine Apple.
• Commitment to Repair Accessibility: Over the past five years, Apple has expanded access to genuine Apple parts, tools, and training, nearly doubling the number of service locations to over 10,000 Independent Repair Providers and Apple Authorized Service Providers worldwide.
• Self Service Repair Expansion: Self Service Repair, launched in 2022, provides access to repair manuals, genuine Apple parts, and tools to experienced individuals. This program now supports 40 Apple products in 33 countries and regions, offering repair solutions in 24 languages.

This upcoming enhancement to Apple’s repair processes underscores the company’s dedication to improving access to safe and affordable repairs while promoting environmental sustainability and product longevity.