Hundreds of customers using Sky Glass televisions and the Sky streaming service have reported technical glitches that are preventing their devices from functioning properly. The problems began surfacing on Thursday evening, with many users unable to turn on their Sky Glass TVs.
Customer Complaints Surge
According to reports on the platform outage monitor Downdetector, the number of complaints surged into the hundreds shortly before 21:00 BST on Thursday. Unfortunately, many customers continued to experience issues into Friday morning.
A spokesperson for Sky acknowledged the situation, stating, “We are sorry that some Sky Glass and Stream customers are currently experiencing issues when trying to switch on their devices.” They advised customers to manually restart their TVs and devices, providing a guide on their website.
User Frustrations on Social Media
Frustrated users took to social media to voice their complaints. One user reached out to Sky’s support account on X (formerly Twitter), lamenting that their Sky Glass TV had been unresponsive for nearly 11 hours. They expressed their dissatisfaction, saying, “We pay a lot of money each month for the use of your services… but 11 hours so far with no end in sight, it’s not good.”
Speculations and Workarounds
Sky Glass is a smart TV that relies on broadband for streaming content, eliminating the need for an aerial or satellite dish. Affected users have speculated that a faulty update from Sky may have caused their devices to become “bricked.” One user even posted a video on X showing their TV not turning on, with its red standby light flashing slowly.
Customers have shared their frustrations and attempted to find workarounds on Sky’s community forum. One user mentioned regretting their purchase, as the technical issues led to them missing part of a Champions League football match.
Additionally, similar problems have been reported with the Sky Stream “puck,” which provides access to films and TV shows from apps like Netflix and Disney+.
Lack of Clarity from Sky
Sky has yet to respond to inquiries regarding the cause of the issues or when customers can expect them to be resolved.
